Tidio is an AI-powered customer service platform for small and medium-sized businesses, combining live chat, chatbots and email communication in one dashboard.
Range: live chat, chatbots and AI assistants that automate support and sales.
For whom: online stores and small businesses that want to answer customers quickly without a large support team.
Key features: quick replies, a live visitor list and chatbots that capture leads when the team is offline.
How it sells: a SaaS product used through a web dashboard and a website widget.